Privacy Policy
Your privacy matters to us. Learn how we protect your data.
Last updated: November 20, 2025
Introduction
Welcome to SoftRezi ("we", "us", "our"). We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our website and services (the "Service").
By accessing or using the Service, you consent to the practices described in this policy.
Information We Collect
2.1 Information You Provide
- •Account / Profile Information: name, email address, phone number, password (hashed), university, course/department (if applicable), profile photo, etc.
- •Property Listing Information: property address, description, photos, rental price, landlord/owner contact details, amenities, rules, etc.
- •Communications & Messages: messages you send to other users, support queries, feedback, contact form submissions.
- •Payment / Billing Data: if you pay via our site, payment details are processed via third-party providers so we do not store sensitive payment data ourselves.
2.2 Information Collected Automatically
- •Usage Data & Analytics: pages visited, time spent, clicks, search queries, IP address, browser type/version, device type, operating system, referring URL.
- •Location Data: approximate location (e.g. city / region) derived from IP or GPS with your permission.
- •Cookies and Similar Technologies: we use cookies, web beacons, local storage to remember preferences, keep you logged in, and for analytics.
2.3 Information from Third-Parties
- •We may receive information from third-party services you connect (e.g. social login).
- •We may receive property verification or background data from third-party sources if applicable.
How We Use Your Information
We use your data for purposes including, but not limited to:
- •Operating, maintaining, and improving our Service
- •Allowing you to register, manage your account, authenticate
- •Facilitating property searches, bookings, communications between users
- •Verifying property listings and users
- •Processing payments and issuing receipts
- •Sending you updates, newsletters, notices, marketing (if you opt in)
- •Analyzing trends, user behavior, performance metrics
- •Preventing fraud, misuse, enforcing policies
- •Legal compliance, enforcing rights, protecting users
Data Retention
We retain your personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, or as otherwise required by law.
If you delete your account, we may retain certain data (e.g. transaction records) for lawful purposes, but disassociate it from personal identifiers where feasible.
Security
We employ reasonable security measures (encryption in transit, secure servers, access controls) to protect your information. However, no system is perfectly secure, so we cannot guarantee absolute security.
Your Rights & Choices
You may:
- •Access, correct, or update your account information
- •Delete your account (subject to retention constraints)
- •Opt out of marketing communications
- •Restrict or object to certain processing
- •Withdraw consent where applicable
Where required by law, we will respond to data subject requests within specified timeframes.
Children's Privacy
Our Service is not intended for children under the age of 13 (or higher age per local law). We do not knowingly collect personal data from minors. If we learn of such data, we will delete it.
Changes to This Policy
We may update this policy from time to time. We will notify you by email or via a notice on the Service prior to changes becoming effective.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: [email protected]
Address: SoftRezi, Kampala, Uganda